12 guides
Export a Microsoft 365 mailbox to PST two ways: a Content Search eDiscovery export for admins and Outlook's import/export for a single user. Covers permissions, when to use each, and compliance.
Recover deleted emails in Exchange Online: restore from Deleted Items, use Recover Deleted Items for the dumpster, understand retention windows, single item recovery, and admin recovery.
Turn on multi-factor authentication in Microsoft 365: when to use security defaults, Conditional Access, or per-user MFA, plus authenticator setup, rollout, and break-glass accounts.
Use message trace in the Exchange admin center to find where an email went: read Delivered, Pending, Failed, and Quarantined statuses, and run a detailed trace for older mail.
Add your own domain to Microsoft 365: verify ownership with a TXT record, set the right MX, CNAME, SPF, and DKIM records, and fix common verification failures.
The Teams Meeting button gone from Outlook? Fix the missing add-in: enable the COM add-in, clear disabled items, match the user, re-register, and handle new Outlook.
Stop Microsoft 365 users from auto-forwarding email outside your company. Use the outbound spam policy, anti-phishing, and mail flow rules to block external forwarding.
Microsoft 365 email not sending or receiving? Work through service health, message trace, MX and SPF, mail flow rules, quarantine, and full mailboxes step by step.
Pillar Guide
A complete cutover migration guide for Microsoft 365: when it fits, the right step order, MX and autodiscover changes, and the pitfalls to avoid.
Create a shared mailbox in Microsoft 365 the right way: admin center and Exchange admin center steps, Full Access vs Send As permissions, and the 50GB license rule.
Pillar Guide
Teams meeting not working? Fix join failures, dead camera and mic, broken screen share, audio drops, and the missing Outlook add-in with this step-by-step guide.
Outlook keeps asking for your Microsoft 365 password? Work through cached credentials, modern auth, MFA, and broken profiles with these step-by-step fixes.