3 guides
Understand Teams Phone licensing: what Teams Phone covers, when you need a Calling Plan, the free resource account license, and how PSTN options change what to buy.
Set up a Teams call queue the right way: resource account and free virtual user license, agents, routing methods, overflow and timeout handling, and auto attendant links.
Set up a Teams auto attendant the right way: resource accounts, the free virtual user license, business hours, holidays, dial-by-key menus, and call queue routing.