#Resource Accounts

2 guides

Teams call queue flow showing a resource account routing callers to agents with overflow and timeout handling

How to Set Up Call Queues in Microsoft Teams

Set up a Teams call queue the right way: resource account and free virtual user license, agents, routing methods, overflow and timeout handling, and auto attendant links.

MCSA Guru Team Jul 24, 2026 10 min read

Microsoft Teams

How to Set Up Auto Attendant in Microsoft Teams

Set up a Teams auto attendant the right way: resource accounts, the free virtual user license, business hours, holidays, dial-by-key menus, and call queue routing.

MCSA Guru Team Jun 11, 2026 10 min read