4 guides
Understand Teams Phone licensing: what Teams Phone covers, when you need a Calling Plan, the free resource account license, and how PSTN options change what to buy.
Set up a Teams call queue the right way: resource account and free virtual user license, agents, routing methods, overflow and timeout handling, and auto attendant links.
Pillar Guide
Compare Microsoft Calling Plan, Operator Connect, and Direct Routing for Teams Phone: cost, control, SBC needs, number porting, and which fits your organization.
Set up a Teams auto attendant the right way: resource accounts, the free virtual user license, business hours, holidays, dial-by-key menus, and call queue routing.