Voice — Guides | MCSA Guru

Teams call queue flow showing a resource account routing callers to agents with overflow and timeout handling

How to Set Up Call Queues in Microsoft Teams

Set up a Teams call queue the right way: resource account and free virtual user license, agents, routing methods, overflow and timeout handling, and auto attendant links.

MCSA Guru Team Jul 24, 2026 10 min read

Comparison of three Teams Phone PSTN options — Calling Plan, Operator Connect, and Direct Routing — and how each connects Teams to the public phone network

Pillar Guide

Microsoft Teams

Microsoft Calling Plan vs Operator Connect vs Direct Routing

Compare Microsoft Calling Plan, Operator Connect, and Direct Routing for Teams Phone: cost, control, SBC needs, number porting, and which fits your organization.

MCSA Guru Team Jun 18, 2026 9 min read

Microsoft Teams

How to Set Up Auto Attendant in Microsoft Teams

Set up a Teams auto attendant the right way: resource accounts, the free virtual user license, business hours, holidays, dial-by-key menus, and call queue routing.

MCSA Guru Team Jun 11, 2026 10 min read

#Voice

How to Set Up Call Queues in Microsoft Teams

Microsoft Calling Plan vs Operator Connect vs Direct Routing

How to Set Up Auto Attendant in Microsoft Teams